Shipping Policy

At Nutraviva, we are dedicated to providing a seamless and reliable shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website (https://nutraviva.co.uk/). Please read this policy carefully.

 

• We offer free delivery on all UK orders and aim to dispatch all orders within 1 working day. 
• Our main delivery chain is Royal Mail, who have been serving the community for many years. We can use special services on individual request. 
• All our packets are sent in letterbox-friendly packaging and can reduce delays in delivery even if you are not at home.  
• We try to ship our items as soon as possible, but there can be delays from the third-party deliveries which are non-avoidable. Please email us of non-receipt of the product within 7 days and we will try to resolve the issues as soon as possible. 

Thank you for choosing Nutraviva. We appreciate your business and are committed to ensuring a smooth and timely delivery of your orders.

Shopping Cost: Free Shipping

Delivery Terms:
We use UPS for all deliveries.

Handling Time:
We aim to process and dispatch all orders within 0-1 business days (Monday to Friday).

Transit Time:
The transit time for your order is estimated to be 2-4 business days (Monday to Friday), depending on your location.

Order Cut-Off Time:
Orders received before 5:00 PM (GMT) Greenwich Mean Time (London) will be processed on the same day. Orders received after this time will be processed on the next business day.

Change of Address:
If you need to change the delivery address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that any changes may cause a delay in the delivery of your order.

Tracking:
Once your order has been dispatched, we will provide you with a tracking number via email. You can use this number to track your order on this link.

Cancellations:
If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been dispatched cannot be canceled.

Parcels Damaged in Transit:
In the unlikely event that your parcel is damaged in transit, please contact us as soon as possible. We will work with you to resolve the issue and ensure that you receive a replacement or a refund.

Phone: +44 7940 133495
Email: contact@nutraviva.co.uk

Address: Unit A14 Little Heath Industrial Estate, Coventry West Midlands, CV6 7NB, United Kingdom.